Bursa Gold Dinar | Help Centre
Help Centre
HELP CENTRE
How We Can Help You?
We aim to guide investors in seamlessly navigating Bursa Gold Dinar platform by providing quick answers to frequently asked questions (FAQs) below.
General FAQs
What is Bursa Gold Dinar platform?
The Bursa Gold Dinar (BGD) is a platform for you to buy and sell 999.9/24k gold and redeem your gold in the form of physical gold dinar coins. The BGD platform allows you to invest from as low as RM10 and its equivalent in grams.
How do I open an account?
First, you will have to:
  • Be above 18 years old
  • Be a Malaysian citizen or Malaysian permanent resident or foreigner legitimately residing pursuant to a valid visa and with a valid mailing address in Malaysia
  • Not be a US person under the Foreign Account Tax Compliance Act (FATCA)
  • Be a tax resident of Malaysia only
  • Hold a valid bank account in Malaysia and a Malaysian mobile phone number, with no existing or pending bankruptcy or winding-up petition
Next, download the Bursa Gold Dinar app from the Play Store or App Store. Then key in your email address and password to create a Bursa Gold Dinar account.
To start buying or selling, you will have to upgrade your account to a trading account by taking a picture of your ID, a selfie, updating your personal information, and undergoing FATCA & Common Reporting Standard (CRS) declaration. In less than three (3) business days, you will be able to start trading gold.
What are the trading hours for Bursa Gold Dinar?
The trading hours for the Primary Market on Bursa Gold Dinar are from 8:30 AM - 11:50 PM daily, including public holidays. Meanwhile, the trading hours for the Exchange Market on Bursa Gold Dinar are from 9:00 AM – 5:00 PM, Mon to Fri, excluding public holidays.
How do I redeem physical gold?
To redeem a physical gold dinar coin, you need to have at least 4.25g of gold. Then, select the redeem option on your app and input your address for delivery. Ensure you have sufficient cash in your account to pay for your courier fee, insurance/takaful fee and minting fee. Delivery is expected to take about five (5) business days for Peninsular Malaysia and seven (7) business days for Sabah and Sarawak.
Is the Bursa Gold Dinar Shariah-compliant?
The Bursa Gold Dinar is designed as an end-to-end Shariah-compliant platform product, ensuring compliance at every stage including the underlying physical gold. Gold on the platform is backed by an equivalent amount of underlying physical gold with a serial number and is audited from time to time. Furthermore, a seller’s gold and buyer’s cash will be transferred on a real-time basis; the system will not allow any deferred payment and asset transfer. The platform utilises a trust account with an Islamic bank. The platform also adheres to the Accounting and Auditing Organization for Islamic Financial Institutions (“AAOIFI”) Shariah Standard on Gold. Additionally, the product has also been endorsed by the Shariah Committee of Bursa Malaysia Islamic Services.

For information, please refer to Bursa Gold Dinar Shariah Pronouncement
Is the gold I purchased from the Bursa Gold Dinar platform secured?
Yes. The underlying physical gold is insured and stored in a secured vault located in Malaysia, operated by a vault operator appointed by Bursa Malaysia Digital Sdn. Bhd. Bursa Malaysia Digital Sdn. Bhd. also appoints a trustee to be the custodian of all monies handled on the platform.
What are the fees and charges for investors to invest on Bursa Gold Dinar Platform?
Please find the list of our fees and charges below. We deliver affordable services, with no hidden costs or charges.
  • Transaction fee: Charged when purchasing or selling Bursa Gold Dinar
  • Redemption fee: Charged when redeeming the physical Bursa Gold Dinar coin. It consists of Minting Fee, Insurance/Takaful Fee and Courier Fee.
  • Cash deposit fee: Charged for depositing cash into the Cash Wallet
  • Cash withdrawal fee: Charged for withdrawing funds from the Cash Wallet into the bank account
  • Transfer fee: Charged for transferring the Bursa Gold Dinar to another investor within the Bursa Gold Dinar Platform platform
  • Safekeeping fee: Charged for the safekeeping of gold
For the full list of fees, please refer to Bursa Gold Dinar Fee Schedule.
Are there currently any fee waivers?
Currently, there are waivers for the following: (i) waiver of the Registration Fee until further notice; (ii) waiver of the Top-up Fee until further notice; (iii) and waiver of the Safekeeping Fee until further notice.
Do I need a Central Depository System (CDS) account to use the Bursa Gold Dinar Platform?
No, you do not need a CDS account to use the Bursa Gold Dinar Platform.
Fee Schedule [As at 28 November 2025]
What fees and service charges may apply when using the Bursa Gold Dinar platform?
Please find the list of our fees and charges below. We deliver affordable services, with no hidden costs or charges.

  1. Top-up Fee * : 0.35% of transaction value, with a minimum fee of RM0.10 and a maximum fee of RM1.00. Charged upon depositing cash into the Cash Wallet. [WAIVED UNTIL FURTHER NOTICE]
  2. Withdrawal Fee: RM0.15 per transaction. Charged upon withdrawing cash from the Cash Wallet
  3. Platform Purchase Fee: 0.20% of transaction value. Charged upon purchasing gold.
  4. Platform Sale Fee: 0.20% of transaction value. Charged upon selling gold.
  5. Courier Fee: RM10.00 per box. Charged upon redemption of Bursa Gold Dinar coin, for delivering Bursa Gold Dinar coin to investor, subject to 100g per box.
  6. Minting Fee: RM73.40 per coin. Charged for minting of the Bursa Gold Dinar coin
  7. Insurance/Takaful Fee: RM13.00 per coin. Charged upon redemption of Bursa Gold Dinar coin, for protection of gold during delivery to investor.
  8. Transfer Fee: 0.20%. Not chargeable for transfer amounts below RM200.00. Charged upon transferring the gold to another investor within the gold platform.
  9. Safekeeping Fee * : 0.50% per year on the value of gold holdings on the Bursa Gold Dinar app. Calculated daily and charged on a monthly basis for safekeeping of physical gold in secured vault. [WAIVED UNTIL FURTHER NOTICE ]
  10. Registration Fee * : RM5.00 per user. Charged for user registration on the Bursa Gold Dinar platform. [WAIVED UNTIL FURTHER NOTICE]
  11. Penalty Fee: RM5.00 per event. Penalty charged for use of third-party, joint, or corporate accounts to top-up cash wallet. Funds will be returned to the originating account less penalty fee. Penalties may be charged/waived at management discretion.
  12. Dormant Account Closure Administrative Fee: Platform Operator will notify users of Dormant Account closure, absorbing any remaining balance as administrative fee, together with providing one (1) month notice. Charged upon closure of dormant accounts.

The Fee Schedule should be read in conjunction with the Platform Rules, General Terms and Conditions, and any notices issued by the Platform Operator.
* May be subject to waivers from time to time.
Account Opening
What is an “Individual Investor”?
An Individual Investor (also referred to as “User” in our Platform Rules) is a person who invests in gold on the Bursa Gold Dinar platform in their own name. The registration process will only require the individual's ID, personal details such as full name, email address and mobile number, and tax residency information.
What is a Bursa Gold Dinar account?
A Bursa Gold Dinar account is a free, non-trading account that provides access to explore and familiarize with the platform. A non-trading account holder can browse available features and interact with the functions in demo mode before deciding to upgrade the account to full trading access.
What is a Bursa Gold Dinar trading account?
Bursa Gold Dinar trading account holders are those who have undergone the required customer due diligence process and will have full access to features provided on the Bursa Gold Dinar platform using their registered Bursa Gold Dinar account. This account is currently available to investors who meet the eligibility criteria, which includes only being Malaysian tax residents.
Do I need an active email address to create a Bursa Gold Dinar account?
Yes. Upon registration, you will be sent a One-Time Password (OTP) to your registered email address. Your active email address will be linked to your unique Bursa Gold Dinar ID.
Who determines the live price of gold?
We work with our partner gold supplier to provide live prices based on prevailing global gold market pricing.
When are the gold prices updated?
The gold prices are automatically updated throughout the day from 8.30 am to 11.50 pm.
What is login preference?
Login preference is the alternative login method to the Bursa Gold Dinar account to reduce password entry.

The login preference differs depending on your login device:

  • Mobile App : User’s (Investor) set up biometric (available if your phone has Touch ID, fingerprint biometric, Face ID and other related biometric features)
What is the biometric features for?
It will be used for verification when investors log in into their Bursa Gold Dinar account and it will also form part of the security process after BursaSecure approval.
I did not receive the email OTP in my inbox, what should I do?
If you did not receive your email OTP after several minutes, please try the following steps:
  1. Double-check your email address: Make sure that you have entered your email address correctly.
  2. Check your spam/junk folder: Sometimes, the email OTP may end up in your spam/junk folder. Please open your email via web browser and check your spam/junk folder as there may be sync issues between the web and mobile applications.
  3. Please wait a little while: Sometimes, email delivery can be delayed due to a variety of reasons. Wait for up to 10 minutes to see if the email OTP arrives in your inbox.
  4. If the issue persists, please write to us at [email protected] .
I have made a spelling error in my email address by mistake and cannot receive the email OTP
Please re-register with the correct email address.
What can I do if I have forgotten my email?
Please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
What happens if my email address has been hacked and I want to change my registered email?
Please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
When setting my password, I keep getting the error on unique or hard-to-guess words and non-sequential numbers and am unable to proceed.
We are sorry you have encountered this issue.
It may be due to the special characters. Please try the following:
  1. Fully delete the password in the password box
  2. Do not use the special characters listed under NOT ALLOWED and replace it with the special characters listed under ALLOWED.
Special characters (NOT ALLOWED)
’£

Special characters (ALLOWED)
<>+=[]!@#%^&*()-;:,?.×÷/_”

We appreciate your kind understanding while we work to continuously improve our app.
What can I do if I have forgotten my password?
If you have forgotten your password, please follow these steps to renew your password:
  1. Click on the “Forgot Your Password” link provided on the login page.
  2. Provide your registered email address.
  3. Enter the OTP sent to your registered email within 2 minutes.
  4. Enter the OTP sent to your registered phone number within 2 minutes.
  5. Create your new password and proceed to the login page.
What can I do if I want to change my password?
If you decide to change your password, please follow the following steps:
  1. Launch the Bursa Gold Dinar app
  2. Click on “My Account” -> “Security” -> Tap on “Change Password”
  3. Enter your current and new password
  4. Tap “Approve” or “Reject” on BursaSecure authorisation within 1 minute
Can I reuse my old password to renew my password?
No, you will not be able to reuse your last 10 passwords. Please try a different password.
Can I use someone else’s mobile number?
You must ensure that the mobile number you use is held in your possession and able to function for the identity verification process (e.g. the One-Time Password (OTP) details) by Bursa.
Please take note that, your account ID will be tag with your mobile devices used for first time registration. You would need to install and reinstall your Bursa Gold Dinar app to change your devices.
Can I use landline numbers?
No, as you will not be able to receive the One-Time Password (OTP) that is required for verification purposes.
What should I do if I did not receive the One Time Password (OTP) number?
Please perform the following steps:

  1. Request to resend the OTP number. Please wait for 2 minutes before requesting the OTP again.
  2. Check if you have entered the correct mobile number and that your phone has network coverage.
  3. Please check your message ‘spam’ folder. How to check: go to message > choose menu button (3 dots or 'hamburger' menu or 3 lines) > message settings > Block numbers or spam.
  4. Ensure that the number sending the OTP (i.e. 63998) is not blocked.
  5. If the issue persists, please write to us at [email protected] and provide the following details for further investigation:

    1. Description of the issue
    2. Phone number (only required if you have not provided it earlier)
    3. Phone model
    4. Date and time when the OTP was requested
    5. Telco provider
What if my country code for my mobile phone number is not listed?
Unfortunately, we currently only accept Malaysian mobile phone numbers and addresses.
Can I change my email address and phone number after I have sign-up?
Yes. You can change your email address via app setting. To change your email address, please follow the following steps:
  1. Open the Bursa Gold Dinar app
  2. Click on “My Account” -> “Contact Information” -> “Email Address” -> tap “Change Email Address
  3. Enter the OTP sent to your current email within 2 minutes
  4. Enter your new email address
  5. Enter the OTP sent to your new email address within 2 minutes
  6. Tap “Approve” or “Reject” on BursaSecure authorisation within 1 minute
  7. Log in using your new email address and password

However, you are not able to change your phone number via the app settings. To change your phone number, please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
My postcode is not available
We are sorry you have encountered this issue. Please check your phone's connection and restart your app. If the issue persists, please contact Bursa Gold Dinar Support with the missing postcode. We will investigate immediately to resolve the issue.
How do I close my account?
We are sorry to see you leave. You may close your account on the mobile app.
Please perform the following steps:

  1. Go to My Account.
  2. Click on Account Closure.
  3. Follow the instructions on the app.
  4. Tick off the box at the bottom
  5. Click proceed

Identity Verification
Why should I upgrade to a Trading account?
Investors will be able to experience all the features offered on the Bursa Gold Dinar platform (such as buying and selling gold) when they upgrade to a Trading account. This account is currently available to investors who are Malaysian tax residents only.
Why does Bursa need to verify my identity?
Identity verification offers you added security which is part of the measures that Bursa takes to protect your identity while complying to the regulatory requirements in Malaysia.
What type of documents are needed for verification by Bursa?
Individual Investors will have to provide their personal information and their national identity document such as a MyKad, MyTentera, MyPR or passport.

Bursa Malaysia may also request for additional documents (e.g. utility bills) if your residential address differs from your registered address on your national identity document.
Are temporary documents allowed for verification?
No. Our verification process requires a valid ID during registration to safeguard our investors' interests.
I have accidentally keyed in the wrong spelling of my name / ID number during onboarding. What should I do?
Please ensure that the name and ID number are exactly as per the scanned ID.
If you need to edit the spelling of your name or ID number, please try the following steps:

Method 1 (You have NOT started the eKYC process/ have NOT pressed ‘upgrade’ account):

If you have wrongly entered your Name / ID number when creating an account, you may update your details under the “Profile Information” section.

  1. Click “My Account” button at the bottom-right corner of your Bursa Gold Dinar home screen.
  2. Click “Profile Information” and you may update your Name / ID number here.


Method 2 (You have started the eKYC process, the Profile Information will be grayed out during eKYC process):

  1. Update Personal Details (you may change your Name / ID number here if you noticed that your ID number is wrong at this stage. Otherwise, you may try the following steps.)
  2. Update Contact Details and click “Continue”
  3. Update Employment Details and click “Continue”
  4. Update Statutory Details and click “Continue”
  5. Update Fund and Wealth Details and click “Continue”
  6. Declare your FATCA/CRS Declaration status, and click “Continue”
  7. You will reach the CTOS page. To change your Name / ID number, you may scroll down and click on the RED button stating, ‘My Input Name or NRIC is incorrect’ and you will be brought back to restart Step 1 above.
My ID verification for onboarding of Trading account has not been approved after 3 business days.
If your ID verification has not been approved after 3 business days, please check your inbox or spam folder in your registered email address. If the situation persists, please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
What should I do if my account upgrade is unsuccessful?
Depending on the number of attempts, you will be prompted in the mobile app to redo your identity verification process.

If you are not able to proceed further on the app, please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
What should I be aware of when capturing my ID during onboarding?
When taking a picture of your ID, please note that we will require permissions to be enabled for the camera on the app.

In addition, please ensure:

  1. Good Lighting: The image on the ID should not be too dark or too bright.
  2. Avoid Reflection: The image on the ID should not have glare or reflection. Please ensure the flashlight on your mobile phone is turned off.
  3. Focus / Sharpness: The image on the ID is clear and has no blurred areas.
  4. Angle: The tilt of the image of the ID should not be more than 10 degrees in any direction (horizontally or vertically)
  5. Margins: The ID should not exceed the frame and should be within 70%-80% of the area
  6. Contrast: The image of the ID should be adequately contrasted to the background.
  7. Extraneous Objects: The image should not be covered with fingers or other objects.


Check the back of your MyKad, if the chip type is less than 80k*, you may encounter difficulties during onboarding.

Should you have a MyKad with the 80k chip card*, and still encounter difficulties during the onboarding process, do contact us to investigate the issue further.

In such instances, please write to us at [email protected] . Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.

Kindly include a description of the issue you are facing, your full name, ID number, MyKad chip type* and contact number. Bursa Gold Dinar support may provide further instructions and/or request for further documentation to verify your identity.

* For the chip detail, please turn to the back of your ID at the lower right corner.

FATCA & CRS Verification
What is the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS)?
The Foreign Account Tax Compliance Act (FATCA) is intended to capture United States (U.S.) persons’ account information for reporting to U.S. Internal Revenue Service (IRS), which may be investing and earning income through non-U.S. institutions.

The Common Reporting Standard (CRS) is a global standard introduced by the Organisation for Economic Co-operation and Development (OECD) for the automatic exchange of financial information between jurisdictions that have agreed to participate.
How am I affected by these legislations?
Malaysia has gazetted the FATCA and CRS legislations. Therefore, Bursa Malaysia Digital Sdn. Bhd. is required to collect and report certain information to the local tax authority, namely the Inland Revenue Board Malaysia (IRBM), concerning the status of its customers, which also includes information on the country of tax residence of the customers.

Subsequently, for the Bursa Gold Dinar account opening, Bursa Malaysia Digital Sdn. Bhd. requires you to complete the FATCA & CRS verification that includes a declaration of your tax residence status and/or your US person status.
What is my tax residency?
Tax residency refers to where you are considered as a resident for tax purposes.
Generally, individuals are tax resident of the jurisdiction in which they live. However, being a permanent resident in a jurisdiction is not a determinant of tax residency.

Please note that Bursa Malaysia Digital Sdn. Bhd. is not in the position to advise you on your tax residency status. You may consult your tax advisor on your tax residency status.
What happens if my tax residency / personal information changes?
If there is any change in personal information that may affect your tax residency status (i.e., under Change in Circumstances), there is an obligation for you to inform Bursa Malaysia Digital Sdn. Bhd within 30 days of such changes.
Generally, for individuals, a “Change in Circumstances” (CIC) means any change in one or more of the following information:

  • Change of tax residency details to outside Malaysia
  • Change of residential or mailing address (to outside Malaysia)
  • Change of contact number (to outside Malaysia)
  • Change of nationality to US (for FATCA only)
If there is any change in personal information affecting your tax residency status, please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
What will be reported to the IRBM?
If you have been identified as a tax resident of a country/jurisdiction outside of Malaysia (for CRS purposes) or a specified US Person (for FATCA purposes), your account and financial details may be reported to the IRBM during the annual CRS and FATCA reporting, and such information will be exchanged with the relevant country/jurisdiction by the IRBM, as required under the Malaysian FATCA & CRS legislations.
What does “US Person” mean?
“US person” means a US citizen or resident individual, a partnership or corporation organised in the US or under the laws of the US or any state thereof, a trust if (i) a court within the US would have authority under applicable law to render orders or judgments concerning substantially all issues regarding administration of the trust, and (ii) one or more US Persons have the authority to control all substantial decisions of the trust, or an estate of a decedent that is a citizen or resident of the US.

Generally, a US Person would also include US tax residents, as well as individuals whose place of birth is in the US (except where the US citizenship has been relinquished).
What happens in the event of any incorrect FATCA & CRS declaration / certification?
It is an offence under section 113A of the Malaysia Income Tax Act, 1967 if any person provides incorrect information in the FATCA & CRS Declaration/Certification. Such offence is punishable for the person who makes the incorrect declaration and/or certification, with a monetary fine and/or imprisonment, upon conviction.
What will happen if I refuse to disclose the required FATCA & CRS information?
Bursa Malaysia Digital Sdn. Bhd. will not be able to open a trading account for you if you refuse to disclose the required FATCA & CRS information.

Investor Portfolio
What is my Gold account?
Gold Account depicts the current ownership of gold that you hold in your account.



The valuation of the investor's gold is calculated based on the Live Sell Gold Price x Ownership of Gold in grams.

For example,
Current gold ownership (g) = 0.5g
Live Sell Gold Price (RM) = RM550/g
Valuation of gold = (0.5g) x (RM550/g)
= RM275
What is “Profit/Loss”?
It refers to the amount of money gained or lost on your portfolio of trades. It is mainly used to evaluate the performance of investment portfolios.
How do I calculate Profit/Loss?
It is calculated by subtracting the average cost of the trades (including transaction fees) from the current gold sell price multiplied by current gold owned.

For example,
Current gold owned = 3.00g
Average cost = RM201.67/g
Profit/loss = (Current selling price – Average cost) x Current gold owned

= (RM202/g – RM201.67) x 3.00g
= RM0.33/g x 3.00g
= RM0.99
Why does the profit loss indicator change colours (red, green, gray)?
Each colour indicator represents the current value of your gold account:

Red – Loss (Reduction) in gold value
Green – Profit (Gain) in gold value
Gray - Unchanged gold value
What is "Buy" & "Sell" price
Buy price is the amount that an investor is willing to pay for gold.

The sell price (also known as the ask price) is the amount that an investor is willing to accept to sell the gold.
Why is there a difference in the gold price during certain period of time?
The gold price has a different rate of spread due to the effect of peak hours and non-peak hours.
What is “Transfer”?
Transfer refers to the transfer of gold (in grams) up to approximately RM300,000 per month to another registered Bursa Gold Dinar investor.
What is “Redeem”?
Redeem refers to the request for the physical redemption of an investor’s gold Bursa Gold Dinar coin. You can redeem your Bursa Gold Dinar coin by choosing the redeem option on your app.
What is meant by gold price chart?
The gold price chart is a graphical representation of the historical price movements of gold over a specific period.
Does Bursa Gold Dinar have a helpdesk?
Yes, please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.

About Bursa Gold Dinar (BGD)
What is Bursa Gold Dinar (BGD)?
The Bursa Gold Dinar (BGD) is a platform for you to buy and sell 999.9/24k gold and redeem your gold in the form of physical gold dinar coins. The BGD platform allows you to invest from as low as RM10 and its equivalent in grams.
Who is Bursa Malaysia?
Bursa Malaysia is one of the largest bourses in ASEAN, which operates and regulates a fully integrated exchange with diverse investment offerings.
Who is Bursa Malaysia Digital Sdn Bhd?
Bursa Malaysia Digital Sdn Bhd is a wholly owned subsidiary of Bursa Malaysia Berhad, an exchange holding company consisting of several subsidiaries.
Who can open a BGD Account?
1. An individual of sound mind who:

  1. is eighteen (18) years or older
  2. be a Malaysian citizen or Malaysian permanent resident or foreigner legitimately residing pursuant to a valid visa and with a valid mailing address in Malaysia
  3. not a US person under the Foreign Account Tax Compliance Act
  4. is a tax resident of Malaysia only;
  5. has a bank account in Malaysia;
  6. has a Malaysian mobile phone number; and
2. An applicant who is not:

  • an undischarged bankrupt;
  • a wound-up company;
  • with a pending bankruptcy petition;
  • filed with a winding-up petition
How do I know if my gold is safely stored?
The underlying physical gold is insured and stored in a secured vault located in Malaysia, operated by a vault operator appointed by Bursa Malaysia Digital Sdn. Bhd. Bursa Malaysia Digital Sdn. Bhd. also appoints a trustee to be the custodian of all monies handled on the platform.
Who is the Trustee?
We have appointed MTrustee Berhad, an independent trustee licensed and regulated by the Central Bank of Malaysia (Bank Negara Malaysia) and the Securities Commission Malaysia.

Cash Wallet
What is a cash wallet?
A (closed loop) cash wallet is used to spend and receive funds on the Bursa Gold Dinar platform. To purchase gold, you will have to reload your wallet through DuitNow, from a bank account in your own name. If needed, you can also withdraw your money back into your bank account.
Does my cash wallet work like an e-wallet?
No, it does not. Funds in your cash wallet can only be used to buy or sell gold on the Bursa Gold Dinar platform or withdrawn to your registered bank account.
What if my bank is not listed for funds top-up?
The current participating banks for top-up are:
  1. Ambank Berhad (DNAD Supported)
  2. Bank Islam (DNAD Supported)
  3. Bank Simpanan Nasional
  4. CIMB Bank
  5. HSBC Bank
  6. Hong Leong Bank
  7. MBSB Bank
  8. Maybank
  9. Public Bank
  10. RHB Bank
  11. United Overseas Bank (UOB)
The list will be updated from time to time.

Bursa Gold Dinar Platform strictly does not accept payments from any third-party or joint accounts. Corporate accounts are also not permitted.

Any payment from such accounts will be refunded to the source account with a penalty fee of RM5 and may take up to 14 business days to process. Your account will be suspended for further investigation and rectification. Such conduct is in breach of Rule 5.1(a) of the Platform Rules which require cash deposits to be made from a bank account that is in the user’s own name.
When will the other banks be onboarded for top-up?
We are unable to confirm when exactly the other banks will be onboarded, but we are continuously working with our payment infrastructure provider and we hope to have more banks onboarded onto the platform in the near future.
How many bank accounts can I link to my cash wallet for withdrawals at a time?
You can only link ONE bank account per Bursa Gold Dinar account for withdrawals at the moment. There are currently about 30 participating banks for withdrawals.

Bursa Gold Dinar Platform strictly does not accept payments to third-party or joint accounts. Corporate accounts are also not permitted.
Can I change my bank details?
You may change your bank account details for withdrawals on the mobile app.

Please perform the following steps:
  1. Go to My Account
  2. Click Bank Account
  3. Delete current bank account
  4. Click the Add Bank Account button
  5. Input your Bank Name and Bank Account Number
  6. Click Continue
Please remember to use your own individual bank account and do not use any third-party bank account or joint accounts. Corporate accounts are also not permitted.
What if I am unable to register my bank account details?
If the name registered on the Bursa Gold Dinar Platform is not an exact match as per your bank account, the registration will be reviewed. Please upload the first page of your bank statement reflecting your registered name and the bank account number on the platform.

If you are using your first party bank account (i.e. bank account in your own name) have uploaded the supporting document on the Bursa Gold Dinar app and are still encountering difficulties, please contact the Bursa Gold Dinar Support at [email protected] and provide a copy of bank statement for verification and further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.

Bursa Gold Dinar Support may provide further instructions and/or request for further documentation to register your bank account for withdrawals.
How can I perform the verification process to register my bank account?
Submit a supporting document which includes identity verification items like a bank statement and/or passport or ID card.

The verification process generally takes between 1 and 3 business days.
Can I top up my cash wallet from a third-party, joint or corporate account?
No, any top-ups from a third-party, joint or corporate account (i.e., bank accounts which are not in your own name) will be refunded to the originating account, after deducting a penalty fee of RM5.00 per refund.
Are my transactions secured?
We take security seriously and uses a variety of measures to ensure that your transactions are secured. This includes secure login methods, firewalls, and other security protocols.
Are there any transaction limits?
Yes, there is a monthly transaction limit applicable to top-ups to cash wallet, withdrawals and transfers, of RM300,000 per month.
What is the minimum amount of gold that can be purchased or sold?
The minimum purchase or sale of gold is RM10.00.
How long does it take to top up my Cash Wallet through bank transfer (DuitNow)?
Once successful, the amount transferred will be reflected in your Cash Wallet instantly.
My top up and withdrawal transaction details are not reflected on my recent activity
Please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
What if I encounter a blank page when I am trying to withdraw?
Should you encounter this issue, please try to close the Bursa Gold Dinar app, re-open and log in to refresh the page.

However, if the issue persists, please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
What if I encounter a message 'Resource not available' when I am trying to top up?
Should you encounter this issue, please contact the Bursa Gold Dinar Support at [email protected] with details of the issue, the steps you took before encountering this issue and any relevant screenshots. Alternatively, you may call our Bursa Assist centre at 03-2732 0067.

Transaction Details
What does the reference number entail?
It is a unique number assigned to transactions or payments for record and tracking purposes. You may refer to this number whenever you wish to contact us regarding your transactions.
What is SST?
Sales and Services Tax (SST) is a consumption tax system imposed on taxable services in Malaysia.
How will I be notified that my transaction is completed and successful?
There are two ways to receive notifications: -

  1. Via push notification on the mobile app.
  2. Via your (registered) email.

To enable push notifications and email notifications, please follow the following steps:

  1. Open the Bursa Gold Dinar app
  2. Go to "My Account"
  3. Click on "Login, Notifications & Languages"
  4. Click on "Notifications"
  5. Enable both "Email Notifications" and "Push Notifications" toggle

On top of that, receipts of all successful transactions are retrievable and downloadable in PDF format via Transaction History on the Bursa Gold Dinar platform for up to 90 days.
How far back will I be able to view my transaction history on the mobile app?
You will only be able to view your transactions done over the last 90 days.
I didn’t receive/cannot download my receipt, what should I do?
Please contact our Bursa Gold Dinar Support at [email protected] and provide as many details as possible about the issue including all relevant information such as the reference number, date and time of the transaction, and the amount involved. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
Why can't I view the orders I have placed in the Transaction History?
If you have placed orders but they are not showing up in your Transaction History, it could be due to a technical issue or an error in the order placement process. Please report this issue immediately to our Bursa Gold Dinar Support at [email protected] . Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
My transaction is not reflected on my account
If your transaction is not reflected in your account, it could be due to one of the following reasons:

  1. Processing time: Depending on the type of transaction and the payment method used, it may take some time for the transaction to be processed and reflected in your account.
  2. Incorrect details: Please check to ensure that you have entered the correct transaction details, including the transaction amount, account numbers, and any other necessary details.
  3. Technical issues: Occasionally, technical issues may occur that prevent a transaction from being processed and reflected in your account.

If you have confirmed that the transaction has been processed and the amount has been deducted but is still not yet reflected in your account, please contact the Bursa Gold Dinar Support at [email protected] together with the screenshot and details of the transactions for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.

Gold Price Alerts
What is the Gold Price Alert feature?
Gold Price Alert is a feature that allows investors to set custom price alerts according to their preferred buy or sell prices. When the price threshold is met, investor will receive a push notification on the price alert.
How do I set the price alert?
To set the price alert, please follow the steps below:

  1. Open the Bursa Gold Dinar app
  2. On the “Investor Portfolio” page, click on “More”
  3. Click on “Price Alerts”
  4. Click on “Create Alert”
  5. Choose either “Buy” or “Sell” alert
  6. Input the price of gold you desired
  7. Click on “Continue”
  8. Choose the preferred alert frequency
  9. Click on “Submit” button

For buy price, the set price should be lower than the current market price. Meanwhile, for sell price, the set price should be higher than the current market price.
Is there a maximum number of price alert I can set at any time?
You can set up to 5 alerts at one time.
Is there a price limit when setting the custom price alert?
For buy price, the minimum set price is RM0.01/g. Meanwhile, for sell price, the maximum set price is RM999.99/g.
Do I need to enable push notification to receive the price alert?
Yes. Investors would need to enable the push notifications via the app settings menu to be notified when the price alerts are triggered.

To enable push notifications, please follow the following steps:

  1. Open the Bursa Gold Dinar app
  2. Click on “My Account”
  3. Click on “Login, Notifications & Languages”.
  4. Click on “Notifications”
  5. Enable the “Push Notifications” toggle.
Where can I enable/disable the promotion and marketing notification?
You can enable/disable the promotion notifications via the app settings. To do so, please follow the steps below:

  1. Open the Bursa Gold Dinar app
  2. Click on “My Account”
  3. Click on “Login, Notifications & Languages”.
  4. Click on “Notifications”
  5. Enable/disable the “Promotions” toggle

Redemption Details
How can I redeem my gold?
Once you have accumulated at least 4.25g of gold, you can redeem gold in the form of a Bursa Gold Dinar coin. You would have to choose the redeem option on your app and once you have paid your minting fee, your physical BGD coin(s) will be delivered to you. It takes about 5 business days for Peninsular Malaysia and 7 business days for Sabah and Sarawak.

For the full list of fees, please refer to Bursa Gold Dinar Fee Schedule.
I do not want to pay for delivery fees. Can I take physical delivery of the gold on my own?
We are sorry, at this stage, the only way to take delivery of the Bursa Gold Dinar is via our delivery partner to a physical/street address. We do not deliver to PO Boxes.
How do I know if my Bursa Gold Dinar Coin is genuine gold?
Our gold supplier is certified by the Istanbul Gold Refinery (IGR) and the gold dinars are delivered in protective, hard plastic assay cards.
How much is the redemption cost for me to redeem my Bursa Gold Dinar coin?
The cost of redemption of one Bursa Gold Dinar coin RM 96.40, comprising:

  • Minting cost: RM 73.40 per dinar
  • Delivery Fee: RM 10.00 per delivery
  • Insurance Fee: RM 13.00 per dinar
For the full list of fees, please refer to Bursa Gold Dinar Fee Schedule.
My item was not delivered - what action should I take?

Contact Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at +603-27320067 .

File a claim and make a police report: If your package is lost or stolen, you may need to file a claim with the delivery company and lodge a police report. Be sure to provide any documentation, such as the redemption receipt, to support your claim.

Delivery
Where can I find my tracking order?
The tracking order can be viewed on the Bursa Gold Dinar app. Please follow the steps below:
  1. Go to "History"
  2. Choose "Redeem" from the drop-down list
  3. Click "View Details" on the latest "Gold Redemption" made
  4. Click on "Track Package"


If you encounter any issues, you may contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
I entered the wrong delivery address
Unfortunately, you will not be able to change the delivery address after confirmation. Please ensure you key in the right address during redemption
How much is the cost of delivery ?
The courier fee is RM 10.00, subject to a maximum weight of 100g per package.

Bursa Secure
What is BursaSecure?
BursaSecure is an enhanced security feature in the Bursa Gold Dinar (BGD) app that provides a safer and more reliable way to authorise transactions. It replaces the traditional PIN with secure in-app approval.

To activate BursaSecure, users must register and link their mobile device to their BGD account. Once activated, all transactions can only be authorised via the registered device, ensuring stronger protection and a smoother experience.
Why is device binding required?
Device binding is a security feature that links a Bursa Gold Dinar account to investor’s mobile device. This ensures that account access and activities such as transactions and login verifications, can only be performed on the authorised device.

Each account can only be bound to one device at a time, providing an additional layer of protection against unauthorised access. For added protection, re-binding to a new device may require additional verification.
How do I activate BursaSecure?
To activate BursaSecure, both new and existing BGD investors may follow the following steps:
  1. Launch the Bursa Gold Dinar app
  2. Ensure the app is updated to the latest version
  3. Log in with your username and password
  4. Enter the One-Time Password (OTP) sent to your email
  5. Enable biometric login for secure and fast access
  6. Link your BGD account to your device
How do I use BursaSecure on the Bursa Gold Dinar app?
To start using the BursaSecure on the Bursa Gold Dinar app, you need to:
  1. Perform a transaction on the app
  2. You will receive a push notification on your registered device
  3. Tap “Approve” or “Reject” within 1 minute
How do I unlink my BGD app from a device and switch to a new one?
To unlink your Bursa Gold Dinar app from a device and switch to a new one, please follow the following steps:
  1. Ensure you have access to your currently linked device
  2. On the new device, tap “Send Request” to initiate the linking process
  3. On the current device, tap “Confirm” to approve or “Cancel” to reject the request
What if I no longer have access to my registered device?
For assistance with unlinking and re-registering your device, please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
Why has my account been locked, and how can I unlock it?
Your account may be locked due to various reason such as multiple failed login or email OTP attempts more than 3 times. To unlock your account, investor may perform the following steps

Self-Unlock
  1. Tap “Unlock Account”
  2. Enter your registered email address and password
  3. Enter the OTP sent to your registered email within 2 minutes
  4. Enter the OTP sent to your registered phone number within 2 minutes
  5. Log in with your username and new password

OR

Reset password
  1. Tap “Forgot Password” link on the login page
  2. Enter your registered email address
  3. Enter the OTP sent to your registered email within 2 minutes
  4. Create a new password and proceed to the login page

Account Security
How do I keep my Bursa Gold Dinar account secure?

  1. Use a strong and unique password.
  2. Keep your login information confidential.
  3. Keep your device(s) up to date.
  4. Avoid public Wi-Fi: Public Wi-Fi networks are often not secure, so avoid using them to access your trading account.
  5. Be cautious of phishing scams.
  6. Monitor your account regularly: Check your account activity regularly to ensure that there are no unauthorised transactions or changes.
What will happen to Bursa Gold Dinar account of a deceased Investor?
When a user is deceased, the Account may be closed by his or her executor or administrator as stated in the grant of probate or letters of administration. In such an event, the Commodities or cash will be transferred to the executor or administrator, if the have opened an account with Bursa Gold Dinar. If the executor or administrator does not have such an Account, the Commodities will be liquidated at the prevailing price offered by the Platform Operator and all cash balances (after deduction of any administrative or bank charges) will be transferred to the executor or administrator's bank account as notified to the Platform Operator

Please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
My Bursa Gold Dinar account got hacked. What should I do?
Please contact the Bursa Gold Dinar Support at [email protected] for further assistance. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
I think my account has been compromised. What should I do?
If you suspect that your account has been compromised, you should take immediate action to protect your information. Some actions include:

  1. Changing your password
  2. Monitor your account
  3. Review your account settings
  4. Contact our Bursa Gold Dinar Support at [email protected]
Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.

Device Security and Compatibility
Which operating system does the Bursa Gold Dinar app work on?
IOS : Version iOS 15.0 or later
Android : Android 12 or later
How do I check my device(s)’ operating system (OS)?
You can check your device(s)’ OS by following the steps below:
  1. For iOS Device
    1. Go to your device “Settings”
    2. Search for “General”
    3. Click on “About”
  2. For Android Devices
    1. Go to your device “Settings”
    2. Go to “About Phone”
    3. Click on “Android Version”
What should I do if I am unable to update my device's operating system (OS) to the required version?
Please check if your mobile device(s) is compatible with the latest OS version. You can find this information in your device(s)’ “Settings” menu or on the manufacturer’s official website.
Can I still use the Bursa Gold Dinar app if I do not update my operating system (OS) to the required version
Unfortunately, you will not be able to use the Bursa Gold Dinar app If your OS is not updated to the required version. We strongly suggest that you update your OS to the required version to ensure full access and the best possible experience. You can do that by following the steps below:
  1. For iOS Devices
    1. Go to your device “Settings”
    2. Search for “General”
    3. Go to “Software Update”
    4. Update to the latest version available.
  2. For Android Devices
    1. Go to your device “Settings”
    2. Go to “System”
    3. Click on “Software Update”
    4. Follow the steps on the screen to update your device.
What will happen to my cash and gold holdings if I don’t update my operating system (OS) to the required version?
The cash or gold holdings kept in your account will remain safe in your cash and gold wallet, even if you do not update your OS.
What will happen if I do not update my operating system (OS) to the required version.
If you do not update your OS to the required version, you will not be able to update your Bursa Gold Dinar app to its latest version. To avoid any inconvenience, please ensure that your OS is updated to the required version.
Why does the Bursa Gold Dinar only support Android 12/iOS 15 and above?
Bursa Malaysia is committed to maintaining the security and efficiency of our investors’ gold investing activities. Using an operating system below the required version could pose significant security risks. Therefore, we strongly encourage you to update your device(s) to the required version to ensure secure transactions, improved performance, and enhanced security for both our app and your mobile device.
When downloading the Bursa Gold Dinar app, a pop-up message says that my device is rooted or jailbroken.
To ensure the security of our platform and our customers, the Bursa Gold Dinar App is not available for downloads on rooted or jailbroken devices. Users who intentionally bypass the security measures, will do so at the own risk of their devices

Understanding the Exchange
What is the Exchange on Bursa Gold Dinar and how does it work?
The Exchange is a marketplace where Bursa Gold Dinar account holders can place buy and sell orders to trade amongst each other. To ensure there is a market, one buy order and one sell order will be automatically set in the system and refreshed by the minute ('system order'). Orders that match against the system order will be executed like any other order.
What are the trading hours for the Exchange?
The trading hours for the Exchange is between 9:00 AM - 5:00 PM, Mon to Fri excluding public holidays.
What is an Order Book?
An order book is the list of orders that Bursa Gold Dinar records to indicate the interest of buyers and sellers.
How does order matching on the Bursa Gold Dinar Exchange work?
Orders are matched according to price-time priority. Price-time priority refers to the concept where the execution of trades is determined by the price and time at which they are submitted. Thus, the earliest open buy order at the highest price takes priority over any subsequent order at that price, which in turn takes priority over any open buy order at a lower price. Similarly, earliest open sell order at the lowest price takes priority over any subsequent order at that price, which in turn takes priority over any open sell order at a higher price.
On the Exchange feature, what does High and Low refer to?
The number under High refers to the highest price reached in the trading day. The number under Low refers to the lowest price reached in the trading day. For the Exchange feature, the trading day is between 9:00 AM - 5:00 PM, Mon to Fri excluding public holidays.
On the Exchange feature, what does Last Done refer to?
The number under Last Done refers to the price of the trade that has been most recently transacted on the Exchange.
What are the numbers under the Trades tab?
The numbers under the Trades tab refer to the most recent transactions on the Exchange.
What is the Spread?
Spread refers to the difference or gap that exists between the highest buy and the lowest sell price.

Placing Orders
How do I place an order?
To place an order, please follow the following steps:

  1. Open the Bursa Gold Dinar app
  2. Click on the "Exchange" button on the "Investor Portfolio:" page
  3. On the "Exchange" page, click on the "Buy" or "Sell" button
  4. Key in the preferred "Gold Price" and "Quantity" and click on the "Continue" button
  5. Click the "Confirm Order" button to confirm your order
  6. Tap “Approve” or “Reject” on BursaSecure authorisation within 1 minute
Is there a limit on the number of orders I can make in a day?
There is no limit to the number of orders made in a day. Orders will be subject to the Bursa Gold Dinar account holder's available cash and gold holdings.
Is there a price limit I need to adhere when I make my order?
The price threshold for each trading day will be [6%] from the reference price (reference price is midpoint of the opening Buy and Sell gold price at 8.30AM each trading day).
Is there a minimum amount of gold I can buy or sell on the Exchange?
Yes. The minimum amount of gold that can be bought or sold on the Exchange is 0.1g.
Will I receive a receipt/summary of my order?
You will receive a notification once your order is partially matched and/or fully matched. After the end of the trading day, if you placed one or more orders, you will receive a trade summary by email. Please enable push and email notifications to receive the order status notifications and trade summary email.
What are the fees for trading on Bursa Gold Dinar Exchange?
Fees are charged on every buy or sell order on the Exchange. Please refer to our Bursa Gold Dinar Fee Schedule.
What is Order Validity?
Order Validity refers to an order placed by an investor that remains valid only for a single trading day (9:00AM - 5:00PM, Mon to Fri excluding public holidays).
How long is my order valid for?
Your order will be valid for the current trading day only (9:00AM - 5:00PM, Mon to Fri excluding public holidays) and will expire at the end of the trading day at 5:00pm.
What does the term Estimated Values mean?
All values upon order entry shown are estimates based on current market conditions and may change. The value is based on your requested price and requested amount, and the estimated fees are calculated against these requested values.

Your orders will be matched at your price or a better price. For sell orders, a better price would be a price that is higher than your sell order and for buy orders, a better price would be a price that is lower than your buy order. Hence, if your order matches at your price, the actual values will reflect the estimated values. If the order matches at a better price, the actual fees will be calculated against the matched price.
What does the error message "Possible self-match. Please amend your order" mean?
The error message means that you have entered a buy order that might match your own existing sell order or vice versa. The error appears to prevent investors from matching with their own trades and incurring unnecessary costs.

Managing My Orders
How do I cancel my order?
To cancel an order, please follow the following steps:

  1. Open the Bursa Gold Dinar app
  2. Click on the "Exchange" button on the "Investor Portfolio" page
  3. On the "Exchange" page, click on the "My Orders" tab
  4. Click on the order that you want to cancel
  5. Click the "Cancel Order" button to cancel your order
  6. Confirm your cancelation by clicking on the "Yes, cancel" button
  7. Tap “Approve” or “Reject” on BursaSecure authorisation within 1 minute
Can I edit/amend my order?
No. You will have to cancel your order and place a new order.
Can I cancel my trade(s)?
No. Trades cannot be cancelled as the assets has been successfully exchanged.
What is the difference between "Order Status" and "Trade Status"?
Orders refer to buy or sell orders that are entered by Bursa Gold Dinar account holders. Your orders will appear in the "My Order" tab in the Exchange feature. "The Order" status refers to whether or not the order is valid ("Open", "Completed") or not ("Cancelled", "Failed", "Expired"). Orders that are completed are valid and have been fully matched. Orders which have not been executed will have an "Unmatched" Trade Status. Orders that have been executed will have a corresponding Trade Status, which may be "Partially Matched" or "Fully Matched". In the "My Order" tab, you may filter your orders by "Order Status" and "Trade Status".
In my Order Status, what does "Open", "Completed", "Expired", "Cancelled", "Automatically Cancelled", and "Failed" mean?
Open: Unmatched or partially matched orders that are NOT completed, expired or been cancelled.

Completed: Fully matched orders.

Expired: Unmatched or partially matched orders at the end of day.

Cancelled: Unmatched or partially matched orders cancelled by Bursa Gold Dinar account holders.

Automatically Cancelled: Unmatched or partially matched orders cancelled by the Platform Operator.

Failed: Unmatched or partially matched orders that are not successfully placed.

In my Trade Status, what does "Partial Matched", "Fully Matched" and "Unmatched" mean?
Orders which have not been executed will have an "Unmatched" Trade Status. Orders that have been executed will have a corresponding Trade Status, which may be "Partially Matched" or "Fully Matched", depending on the volume of gold that has been matched. For example, if the order was for 3.0g but only 0.5g was matched, then the status would be "Partially Matched". Similarly, if the order was for 3.0g and the full 3.0g was matched, the Trade Status would be "Fully Matched".
Why is the price of my trade is different from the order price I put in?
Your orders will be matched at your price or a better price. For sell orders, a better price would be a price that is higher than your sell order and for buy orders, a better price would be a price that is lower than your buy order.
What is "Earmarked cash" or "Earmarked gold"?
When you place a buy order on the Exchange, a portion of your cash will be earmarked for payment and will be transacted once the order is matched. When you place a sell order on the Exchange, a portion of your gold will be earmarked for sale and will be transacted once the order is matched.
What will happen to my order if it is unmatched or partially matched by the end of the trading day?
Orders unmatched or partially matched at end of the trading day will expire. For a partially matched order, only the portion of the order that has not yet been matched will expire. The earmarked cash or gold will be released and returned to your cash wallet or gold wallet on the same day.
What should I do if my order was accidentally matched or cancelled due to technical issues?
In such instances, please email us at [email protected] on the same day. Alternatively, you may call our Bursa Assist Centre at 03-2732 0067.
Why would my trade be cancelled on the platform?
A trade may be cancelled due to systems errors, such as breakdowns, malfunctions, or failures in the platforms or related services. Additionally, if the platform operator identifies a trade that poses systemic risks, they may cancel it at their discretion.
Is the platform operator responsible for any losses if my trade is cancelled?
No, the platform operator is not liable for any losses, liabilities, costs, or expenses that may arise from the cancellation of a trade.

Promotions & Reward Programme
What is the promotion code or rewards programme for Bursa Gold Dinar?
You may refer to bgd.bursamalaysia.com and/or you may also follow any of Bursa Malaysia’s social media pages (Facebook, Instagram, X, LinkedIn, and YouTube) from time to time for updates.
Where can I find the Terms & Conditions for every Bursa Gold Dinar Promo Code Campaigns?
You can find the full Terms & Conditions for all Bursa Gold Dinar (BGD) Promo Code Campaigns here: Bursa Gold Dinar Promo Code Campaign Terms & Conditions

This document applies to all BGD promo code campaigns unless stated otherwise.
What is the Referral Reward Program
The Referral Reward Program is a promotional initiative where eligible participants may receive rewards for successful referrals. The mechanics, duration and conditions of the campaign are subject to change and may differ between campaigns. Full details of each campaign will be communicated through Bursa Gold Dinar and Bursa Malaysia official communication channels.
How does the Referral Reward works?
During an active Referral Reward campaign, new and existing users may invite others to join the platform by sharing their unique referral code. When a referee successfully signs up and meets the specified eligibility criteria, both the referrer and referee will receive rewards, subject to the terms and conditions of the campaign. The criteria for reward eligibility, including transaction requirements and timelines, may differ between campaigns.
How can I share my Referral Code with a referee?
Your unique Referral Code can be shared to your referee by following the below steps:
  1. Click “More” on the “Investor Portfolio” page
  2. Click “Reward”
  3. Click “Share My Code” button
  4. Tap the “Share” button to share your code via any preferred communication channel.
How can I enter a Referral Code received from a referrer?
A referral code received from a referrer can be entered on the platform by following the below steps:
  1. Click “More” on the “Investor Portfolio” page
  2. Click “Reward”
  3. Tap on “Enter Referral Code” button
  4. Key in your referrer code in the code field and click “Use Now” button to claim the code.
Safekeeping Fee
When will I be charged for the Safekeeping Fee?
The Safekeeping Fee is currently waived until further notice. Therefore, any gold held on the Bursa Gold Dinar platform will not be subject to safekeeping charges.

Once the Safekeeping Fee becomes effective, it will be calculated on a daily basis based on your value of your gold balance at 11:59:59 PM. Should there be no withdrawal, transfer, or redemption transactions, the accumulated charges will be billed upon the 1st of the following month at 12:00:00 AM (i.e. the Safekeeping Fee for April will be charged on the 1st of May). Should there be any transfer or redeem transactions during the month, the accumulated Safekeeping Fee will be charged on a pro-rated basis on each transfer or redeem transaction and the accumulated balance will be charged as usual on the the 1st of the following month. Should there be any withdrawal, the accumulated Safekeeping Fee will be charged in full upon withdrawal.

For the full list of fees, please refer to Bursa Gold Dinar Fee Schedule.
How will I be charged for the Safekeeping Fee?
On the 1st day of the following month at 12:00:00 AM (i.e. the Safekeeping Fee for the month of April will be charged on the 1st of May), the Safekeeping Fee will be deducted from your Cash Wallet. Should you have insufficient funds, you may top up the Safekeeping Fee to your Cash Wallet. A grace period of 7 days will be given for you to settle your outstanding Safekeeping Fee. On the 8th day of the following month (using the example above, 8th of May), your Safekeeping Fee (in RM) will be converted using the sell price to gold (in grams) and be deducted from your gold account.

If you have any withdrawal transaction, the accumulated Safekeeping Fee will be charged in full. Should there be any transfer or redeem transactions during the month, the accumulated Safekeeping Fee will be charged on a pro-rated basis on each transfer or redeem transaction and the accumulated balance will be charged as usual on the the 1st of the following month.
What is the minimal Safekeeping Fee?
The minimum safekeeping is RM0.01. However, if the minimum charge exceeds accumulated owing, your accumulated owing is zerorised.
I have a Bursa Gold Dinar account with no gold holdings. Will I be charged a Safekeeping Fee?
No, you will not be charged a Safekeeping Fee on days with no gold holdings (i.e. zero balance on your gold account).
At the start of the day, I had no gold holdings or accumulated or outstanding Safekeeping Fees. I then bought gold and sold it on the same day. I have no gold holdings at the end of the day. Will I be charged for a Safekeeping Fee?
No, you will not be charged for a Safekeeping Fee if your end of day balance on your gold account is zero.
Language (Coming Soon)
How can I change my language setting?
For new users who have not registered their account, you can change your app language by following the steps below:

  1. Open the Bursa Gold Dinar app
  2. On the landing page (the page with the chart), click the "English" button on the top right of your screen
  3. Choose your preferred language
  4. Click "Save"
For users who have registered their account, you can change your app language via the app setting. To change the language, please follow the steps below:

  1. Open the Bursa Gold Dinar app
  2. Click on "My Account"
  3. Click on the "Login, Notifications & Languages" button
  4. Click on the "Language" button
  5. Choose your preferred language
  6. Click "Save"
What languages are available on the Bursa Gold Dinar mobile app?
Currently, the Bursa Gold Dinar app is available only in English. However, we are working to add Bahasa Melayu to the app in the future.
Are Mandarin or Tamil languages available?
Unfortunately, Mandarin and Tamil languages are currently not available in our Bursa Gold Dinar app.
Zakat Information
How does the Zakat Information feature work?
The Zakat Information feature helps investors with the calculation of the amount of Zakat payable based on the individual’s Bursa Gold Dinar gold holdings. A Muslim investor’s zakat obligation arises once his gold holdings reaches the nisab threshold of 85 grams, upon reaching haul (the prescribed holding period). However, this obligation resets if the gold holdings fall below 85 grams within that period.
What is “Haul” ?
For Bursa Gold Dinar, the haul refers to the completion of 1 Gregorian calendar year.
What is “Nisab” ?
Nisab refers to the minimum amount of gold that a Muslim must hold before being obliged to pay zakat.
What is the gold price and rate that Bursa Gold Dinar uses to calculate zakat on gold?
Bursa Gold Dinar zakat calculation is based on the gold price published by Pusat Pungutan Zakat Majlis Agama Islam Wilayah Persekutuan (PPZ-MAIWP). The zakat rate is 2.577% on the value of gold holdings (During leap years, the rate is 2.5775%)
Can I pay my zakat on gold directly from Bursa Gold Dinar app?
No. The zakat information feature on Bursa Gold Dinar will only provide the amount of Zakat to be paid based on the individual’s Bursa Gold Dinar gold holdings. The individual may pay their Zakat via any authorised Zakat payment collection platform.
How is my zakat calculated?
The formula to calculate the zakat is as follows:
Lowest gold holdings in the period x Price of gold set by PPZ-MAIWP x Zakat rate.

Lowest Gold Investment for the period = 300 g
Gold Investment Nisab = 85 g
Gold Price 1 gram (Based on annual Nisab rate set by PPZ-MAIWP for 2025) = RM349.88
Rate of Zakat = 2.577%

Calculation = 300 g x RM349.88 x 2.577%
Total Zakat (RM) = RM2,704.92

(Disclaimer: Please note that the zakat calculation will only be available from the date of feature introduction)
Do I need to enable push notification to receive the Zakat Information alert?
Yes. Investors would need to enable the push notification via the app settings menu to be notified on the zakat alert.

To enable push notifications, please follow the following steps:

  1. Open the Bursa Gold Dinar app
  2. Click on “My Account”
  3. Click on “Login, Notifications & Languages”
  4. Click on “Notifications”
  5. Enable the “Zakat” toggle
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Copyright © 2023 Bursa Malaysia Berhad 197601004668 (30632-P). All rights reserved.

Terms & Conditions
Personal Data Notice
Platform Rules
Follow Us

Copyright © 2023 Bursa Malaysia Berhad 197601004668 (30632-P). All rights reserved.